The pantomime is approximately 2 hours 25 minutes in length.

Act 1 is 1 hour 1 minutes, the interval is 20 minutes and Act 2 is 1 hour long.

Our doors will be open an hour before the show time, please ensure that you arrive as early as possible to avoid delays in the start time.

Does a child need a ticket?
In our policy children 18 months or younger classify as babes in arms and will not need a ticket. Children over 18 months old will need a ticket, even if you want to keep them on your lap. Those under the age of 16 (and over 60) qualify for a concession ticket.

What time should I arrive?

The show time listed on your ticket (and at the top of this email) is the show start time. The doors will open one hour prior to this time. We would advise arriving with plenty of time to have your tickets scanned, use our facilities, purchase refreshments and take your seats. The earlier you arrive, the smoother your entrance will be.

If you have e-tickets, please ensure these are ready to be checked at the door (either printed or displayed on your phone/electronic device)

What refreshments are available?

We have a wide range of alcoholic drinks, soft drinks and snacks available from multiple outlets which can be purchased prior to the show. Any refreshments bought at the theatre help support our independent venue. Please note, the majority of our bars accept card payments only.

We do not currently sell any hot food, however you can see the ‘nearby‘ page on our website for places to eat and drink near the theatre.

What can I bring?

Bag searches may be in operation. You must not bring any alcohol, glass or hot food. For a full list of prohibited items, please check our website. We do not have a cloakroom. All personal belongings must remain with you, so please refrain from bringing large bags or anything that may obstruct the aisle or space between seats.

Please ensure you take all your possessions with you after the show, and put all your rubbish in the bins provided to make it easier for our hardworking team.

Do you have a place for buggies / prams?

We have a buggy park at the back of the auditorium at Stalls level. However, there is very limited space so we ask that you please leave your buggy at home, if possible. Where bringing a buggy, we ask that you fold it up to its smallest size to be stored.

Do you have booster seats?

We do have booster seats but they are limited and first come, first serve – please ask a member of staff upon arrival if you would like one. It’s also perfectly acceptable if you want to keep your child on your knee as long as they’re not obstructing the view of people behind you.

How long is the show?

The show will run for approximately 2h 30m including an interval however please be aware that this is an estimated time and exact running time may vary.

Best way to travel to the theatre?

The Tyne Theatre & Opera House is located on Westgate Road in the centre of Newcastle. We are a 4 minute walk from Central Station (train and metro) and a 6 minute walk from St James (metro). We are close to bus stops at Central Station, Grainger Street & an 11 minute walk from Haymarket Bus Station. You can also travel by taxi or car. We have no on-site parking, but there are various parking options nearby. Check our website for more information.

Access requirements

If you have any access requirements that we are not already aware of, you may want to contact us prior to the show so we can ensure you have a comfortable visit. If you have any questions regarding accessibility, you can check our website of call the box office on 0191 243 1171.

Anything else?

If you have any questions or problems during your visit, please speak to a member of our team who will be happy to assist you.

Relaxed and signed performances are Friday 6th December at 1:30pm and Thursday 2nd January at 4pm.

What are ‘relaxed and signed’ performances?
This is a specially adapted version of the pantomime, modified for adults and children who would prefer a more relaxed environment. A relaxed performance is open to everyone but may benefit individuals with autism spectrum conditions, sensory communication disorders and/or learning difficulties.
Our relaxed & signed pantomime performances will have:
• Reduced sound levels
• No strobe lighting, reduced haze and lighting effects
• A BSL interpreter
• No pyrotechnics/loud bangs
• Auditorium lights remaining on
• Cast introduction on stage before the show
• Doors to the auditorium open throughout the performance

For more information regarding these performances, please contact [email protected]