FAQS

How can I book tickets?

You can buy tickets online through our website (go to What’s On page and choose the event you’re interested in), calling our booking hotline number 0844 249 1000 or visiting our Box Office in person (opening times generally 10 am to 3:30 pm Monday to Friday). If you need an accessible/carer booking or want to book a box, please call our office line 0191 243 1171 during Box Office opening times. Always buy your tickets through the venue or through the artist’s homepage, we are not liable for tickets purchased through third party websites.

Do I qualify for a concession?

Patrons under the age of 16 or over the age of 60 are eligible for a concession. Any additional concessions will be included in the event description.

I have lost my tickets, what to do?

If you have bought your tickets online through our website (Eventim), called our booking hotline number or visited the Box Office, your ticket details will be in our system. If you bring your confirmation email or receipt with the booking reference number to the theatre, we can re-print your tickets for you. If you booked your tickets through some other ticketing site, please return to the point of purchase for help.

I have limited mobility / I am a carer, how can I book my tickets and where can I sit?

All accessibility and carer bookings go through our Box Office, please call our office line 0191 243 1171 and ask for an accessible booking Mon-Fri 10 am to 3:30 pm. Due to the age of the Grade 1 -listed Victorian theatre building, only the Stalls level seating is accessible for patrons with limited mobility. We have a total of 4 wheelchair spaces in the Stalls. There are accessible toilet facilities at the back of the auditorium and the Bistro bar is accessible with a ramp.

I have tickets for an event I cannot attend now, can I have a refund?

It is our general policy that tickets are non-refundable. Sometimes, for example if the show is postponed or cancelled, the tickets will be refundable. Please return to the point of purchase for the refund. If you’ve bought your tickets through the Tyne Theatre, either call the office line for our Box Office or call Eventim customer services number (if you bought your tickets over the booking hotline number or online): 0333 344 6250.

Do you offer a cloakroom facility / do you search bags?

We have no cloakroom facility, so if possible please do not bring unnecessary large personal items such as rucksacks or luggage. Please be aware that for the safety and comfort of our customers, we do perform bag searches.

CHILDREN AT THE THEATRE

Do you have a place for buggies / strollies?

We have a buggy park at the back of the auditorium Stalls level.

Do you have booster seats?

We do not have booster seats, but it’s perfectly acceptable if you want to keep your child on your knee as long as they’re not obstructing the view for people behind you.

What is a family ticket?

A family ticket is four tickets for either two adults and two children, or one adult with three children.

Does a child need a ticket?

In our policy children 18 months or younger classify as babes in arms and will not need a ticket. Children over 18 months old will need a ticket, even if you want to keep them on your lap.

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