COVID-19 FAQ’s

I have tickets for an upcoming show, will it go ahead as planned?
We will keep you informed of the status of all shows as soon as possible and post all updates, as we receive them, on the individual event pages on our website. Ticket holders will also be notified via email or phone if a show is rescheduled or cancelled.

What happens if I have tickets for a show that has been rescheduled?
If a show is rescheduled: Tickets will remain valid for the rescheduled date. We do encourage ticket holders to hold onto their tickets where possible in this turbulent time for the events industry – which needs your support now, more than ever. However, If you are unable to attend the rescheduled date, refunds will be available from your point of purchase.

If you require a refund and booked directly with our box office, please send refund requests to ‘info@tynetheatreandoperahouse.uk’ with the subject ‘Refund request – show title’ and please have patience as we work to process your refund. If you booked via Eventim, you will need to contact their customer service team on customerservice@eventim.co.uk.

What happens if I have tickets for a show that has been cancelled?
If a show is cancelled: Refunds will be available from your point of purchase. If you booked through our ticketing agent Eventim, your payment card will be refunded automatically. If you booked via our box office we will be in touch to issue your refund (please bear with us at this busy time). If you booked through another ticketing agent, please contact them with any enquiries regarding your refund.

Can I still book tickets at the box office?
We have taken the decision to close the Box Office and our admin office will be open limited hours that are subject to change. If you have any enquiries that are not answered by the information on our website or for any other reason need to contact the theatre, we kindly ask that you email info@tynetheatreandoperahouse.uk – this will ensure you get the quickest response. If you are unable to contact us via email, you can ring the office on 0191 243 1171 – we are currently open limited hours which are subject to change, so you may need to leave a message.

How can I book accessible tickets whilst the box office is closed?
If you would like to book accessible tickets for any of our upcoming shows, please email info@tynetheatreandoperahouse.uk stating which performance you’d like to attend, size of group (including any carer tickets required) and any accessibility requirements (e.g wheelchair bay). Someone from our Box Office team will be in touch to arrange your booking.

If I book tickets for an upcoming show that is cancelled due to Covid-19 restrictions, will I receive a refund?
If you book tickets for one of our upcoming shows that is cancelled due to changes in Government restrictions, or for any other reason, you will eligible for a full refund (minus the booking fees). Similarly, if you are told you need to isolate by NHS Track & Trace and are unable to attend, we will also be able to issue you a refund – please get in touch on info@tynetheatreandoperahouse.uk if this is the case.

How can I be sure the Tyne Theatre and Opera House is a safe venue to attend? 
All our safety guidelines for our upcoming shows are on the individual event pages on our website. We ask you to please read through these before booking. The safety of our customers and staff is our top priority and we’ve taken every precaution necessary to make our venue Covid-secure and ensure you have a comfortable and enjoyable experience.

We are a ‘See It Safely‘ approved venue. This means we have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff & audiences.

For any other questions regarding our safety precautions, please get in touch on info@tynetheatreandoperahouse.uk.

How can I support the venue during these difficult times?
There are lots of ways you can support our Theatre. Firstly, buying tickets (or holding onto tickets) for upcoming shows is always a great way to support us. There are also many other ways you can help us directly, details of which can be found on our Support Us website page.

For any additional questions that haven’t been answered here, you can get in touch on info@tynetheatreandoperahouse.uk

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