FAQS

If you have any questions that are not answered below, please get in touch on info@tynetheatreandoperahouse.uk

Are you hiring?

We advertise all job vacancies on our website. To see if there are any open vacancies click here.

Where can I see a seating plan?

Our seating plan may vary show-to-show. Limited view seats vary depending on the type of each performance and will be indicated on the seating plan for each individual show. Rows A in the Grand and Upper Circle may have restricted leg room. Views from Gallery may be limited due to distance from stage.

To view a copy of our general seating plan click here.

How can I book tickets?

You can buy tickets online through our website (go to What’s On page and choose the event you’re interested in), calling our booking hotline number 0844 249 1000 or visiting our Box Office in person (opening times generally 10 am to 3:30 pm Monday to Friday). If you need an accessible/carer booking or want to book a box, please call our office line 0191 243 1171 during Box Office opening times. Always buy your tickets through the venue or through the artist’s homepage, we are not liable for tickets purchased through third party websites (e.g Viagogo).

Do I qualify for a concession?

Patrons under the age of 16 or over the age of 60 are eligible for a concession where concession tickets are available. Any additional concessions will be included in the event description.

I have lost my tickets, what to do?

If you have bought your tickets online through our website (Eventim), called our booking hotline number or visited the Box Office, your ticket details will be in our system. If you bring your confirmation email or receipt with the booking reference number to the theatre, we can re-print your tickets for you. If you booked your tickets through some other ticketing site, please return to the point of purchase for help.

I have limited mobility / I am a carer, how can I book my tickets and where can I sit?

All accessibility and carer bookings go through our Box Office, please call our office line 0191 243 1171 and ask for an accessible booking Mon-Fri 10 am to 3:30 pm. Due to the age of the Grade 1 -listed Victorian theatre building, only the Stalls level seating is accessible for patrons with limited mobility. We have a total of 4 wheelchair spaces in the Stalls. There are accessible toilet facilities at the back of the auditorium and the Bistro bar is accessible with a ramp.

I have tickets for an event I cannot attend now, can I have a refund?

It is our general policy that tickets are non-refundable. Sometimes, for example if the show is postponed or cancelled, the tickets will be refundable. Please return to the point of purchase for the refund. If you’ve bought your tickets through the Tyne Theatre, either call the office line for our Box Office or contact Eventim customer services number (if you bought your tickets over the booking hotline number or online): customerservice@eventim.co.uk \ 0333 344 6250.

Do you offer a cloakroom facility / do you search bags?

We have no cloakroom facility, so if possible please do not bring unnecessary large personal items such as rucksacks or luggage. Please be aware that for the safety and comfort of our customers, we do perform bag searches.

CHILDREN AT THE THEATRE

Do you have a place for buggies / prams?

We have a buggy park at the back of the auditorium Stalls level.

Do you have booster seats?

We do have booster seats but they are limited – please ask a member of staff upon arrival. It’s also perfectly acceptable if you want to keep your child on your knee as long as they’re not obstructing the view for people behind you.

What is a family ticket?

A family ticket is four tickets for either two adults and two children, or one adult with three children (children must be under 16).

Does a child need a ticket?

In our policy children 18 months or younger classify as babes in arms and will not need a ticket. Children over 18 months old will need a ticket, even if you want to keep them on your lap.

COVID-19 FAQ’s

How can I get to the theatre?
Be sure to set aside more than enough time for your journey to the venue. Please check your route if travelling by public transport as this may have recently changed.

How will my ticket work?
If possible, please purchase and use e-tickets which can be shown on a mobile device to gain entry to the Theatre or printed-at-home if preferred. This will allow you to enter our Theatre more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.

Will I need to wear a face covering?
In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face covering whilst in the Theatre out of respect for fellow audience members, our staff and crew – this is especially important when coming into and moving around the Theatre.

Will I be able to buy drinks and refreshments?
Our bars will be open and serving drinks and refreshments prior the show and during intervals. Please arrive with plenty of time before the show to be served, respect social distancing where possible whilst queuing and listen to guidance from our staff who will be managing queues.

Our staff will be able to inform you if it is possible to order interval refreshments and encourage you to do so where this is an option to minimise queuing and contact. Please use contactless payment where possible.

What are the social distancing rules?
We will be operating at full capacity so for the majority of shows you will be sitting next to other people.

We continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre – we also ask that you keep left when moving around the Theatre. You may need to pass someone to take your seat in a row – to mitigate risk we strongly recommend wearing your face covering while moving around the theatre.

For some shows we may be able to offer you socially distanced seating options. Please get in touch on info@tynetheatreandoperahouse.uk to discuss these options. If requesting socially distanced seating, this is likely to be further from the stage than the tickets you originally booked and will be allocated on a first come, first served basis. We believe Theatre is for everyone and will do our best to accommodate any requests, but please be patient with Box Office and Front of House staff who continue to manage this complex situation.

What other precautions are being taken?
We will continue to operate enhanced cleaning and regularly disinfecting of the Theatre.

We ask that you please use the hand sanitiser stations when you enter and exit the Theatre.

We may be using separate entry points into the Theatre on Westgate Road, please ensure you use the correct entrance and look out for the signs as you approach. We also may stagger exit from the Theatre, this is in order to minimise your contact with others, please follow signage and listen to guidance from our Front of House staff.

What happens if I have Covid/or need to isolate and can’t use my ticket?
If you book tickets for one of our upcoming shows and are unable to attend due to Covid-19, you will be entitled to a face value refund providing we are given 24-hours’ notice. You may be asked for proof of a positive PCR test.

If booked online, via our website, you can request this refund by contacting Eventim on customerservice@eventim.co.uk, if booked elsewhere, please get in touch on info@tynetheatreandoperahouse.uk to enquire how to request this refund.

What happens if an event I have tickets for is cancelled or rescheduled?
If a show is cancelled or rescheduled due to the implications of Covid-19 then you will be entitled to a face value refund (automatically if cancelled, and by request if rescheduled).

If requesting a refund for a rescheduled event – if you booked online, via our website, you can request this refund by contacting Eventim on customerservice@eventim.co.uk. If booked directly with our box office team, please get in touch on info@tynetheatreandoperahouse.uk. If booked elsewhere, please contact your point of purchase.

How can I support the venue during these difficult times?
There are lots of ways you can support our Theatre. Firstly, buying tickets (or holding onto tickets) for upcoming shows is always a great way to support us. There are also many other ways you can help us directly, details of which can be found on our Support Us website page.

PRIVACY POLICY?

View our Privacy Policy here.