Job Title: Café & Kitchen Assistant
Reports to: Front of House Manager
Appointed by: Interview Panel
Period of Appointment: Casual
Salary: NMW (£11.44)
Purpose of Role
As a Cafe Assistant you’ll be the face of Tyne Theatre & Opera House’s brand new Cafe -1867. You’ll need to bring with you a warm and friendly personality delivering excellence to all our guests. You’ll also be first contact for any ticketing queries as we see our Box Office make a move over to the Cafe. The post will include daytime, evening and weekend work.
Key Responsibilities
• To deliver excellent experiences to all guests whilst showing a passion for the highest level of customer service and satisfaction.
• Be confident in speaking with guests and the team.
• Assisting in stock control, including stock levels, rotation, and receiving deliveries.
• Prepare all F&B offering within the Cafe to spec whilst maintaining food preparation H&S standards.
• Maintain the highest brand standards for 1867 & Tyne Theatre & Opera House.
• Crafting eye-catching displays to entice guests.
• Operating the ePoS taking orders and cashless payments.
• Operate our ticketing system, Spektrix. Selling tickets for events and solving guest queries regarding their ticket.
• Assisting with Hospitality events.
• Co-ordinate with FOH & Bar during show days to ensure a smooth operation of the estate along with maintaining good working relationships.
• Housekeeping of public areas and back of house.
• Ensuring health & Safety compliance in all front of house areas and adhering to regulations and theatre policies and procedures prioritising safety in every task.
• Be Environmentally aware.
• Any other task that is reasonably requested of you to efficiently operate within a busy theatre.
Role Requirements
• Strong communication, teamworking and people skills.
• Embrace the excitement of working under pressure.
• Ability to use initiative and be a self-starter.
• Desire to learn new skills.
• Previous catering/hospitality experience, however training will be delivered.
• High level of attention to detail and excellent numeracy skills.
• Excellent organisational abilities.
• Ticketing experience using a CRM system (Desirable, however training will be provided)
• Food Hygiene Certificate (Desirable)
Applications
To apply, send a CV and covering letter to [email protected] with the subject line “CAFE & KITCHEN ASSISTANT” before 9am on Monday 17 March 2025
