Job Title:  Casual Duty Manager

Reports to:  Front of House Manager

Salary:  £12.60 per hour

Purpose of Role: To provide general customer service duties to a high standard across the front of house area of the Tyne Theatre and Opera House.

Casual Hours

The post will include some day, evening, and weekend shifts.

 Key Responsibilities

• Supervision of Front of House staff
• Scanning tickets and directing customers to the correct areas.
• Ensuring patron safety.
• Assisting in the selling of refreshments during the interval.
• General cleaning duties, litter picking and cleaning of the theatre before, during and after events.

 Role Requirements

• Team leader / duty manager experience
• Previous customer service experience, although training will be given
• Ability to deal with difficult customers and situations is important
• Polite and helpful manner
• Fire and first aid training preferred, training can be provided
• A keen interest or background in the theatre or the arts, preferably

Applications

Please complete an application form and send with the subject line ‘CASUAL DUTY MANAGER APPLICATION’ to jobs@ttoh.uk