Accessibility

Accessibility FAQs

How do I make a general enquiry regarding accessibility or book accessible seating?

If you have any access requirements (e.g are a wheelchair user, have mobility issues, require specific seating due to a disability) you can contact our box office who will be able to best advise on where you can sit and can also help you make your booking. Contact our box office team by calling 0191 243 1171 between 10am-3:30pm Mon-Fri and ask for an accessible booking. If you’re unable to call, you can send us an email on [email protected] with your question.

I have mobility issues/use a wheelchair, where can I sit?

Due to the age of the Grade I listed Victorian theatre building, only the Stalls level seating is accessible for patrons with limited mobility. We have a total of 4 wheelchair spaces in the Stalls which can be booked by contacting our box office directly. There are accessible toilet facilities at the back of the auditorium and the Bistro bar is accessible with a ramp.

You can view our 360 virtual reality accessibility tour video below.

Can I see a virtual accessibility tour of the theatre before my visit?

We’ve partnered with NewcastleGateshead Initiative to be able to offer the below 360 virtual reality accessibility tour. If you have any questions not answered by the below video, please feel free to get in touch directly!

I may need wide seating or additional legroom, what options are there?

Due to the age of the Grade I listed Victorian theatre building our seating options are quite limited. If you require wide seating or additional legroom, our box office team will be best to advise you on where you may be most comfortable depending on remaining availability for a particular show. You can contact our box office team on 0191 243 1171 (10am-3:30pm Mon-Fri) for guidance.

Our standard seating has approximately 42cm between the arm rests and the arm rests are not moveable. If you require more space than this, please get in touch with our box office team when booking who will be able to arrange alternative seating for you, subject to availability.

Legroom is limited throughout the venue due to the age of the building. However, some seats have additional legroom due to their placement and in some seats the legroom is especially limited. Please check this seating map (where seats with additional legroom are marked in green, and those with especially limited leg room are marked in red) to ensure you’re booking seating where you will be comfortable.

I require a carer ticket, how can I book?

All accessibility and carer bookings go through our Box Office, please call 0191 243 1171 between Mon-Fri 10 am to 3:30 pm to book.

Across all shows, for bookings where a carer ticket is required, that carer ticket will be free of charge. When placing a carer ticket booking, you will be asked for proof of eligibility.

I have a blue badge, where can I park?

The Theatre entrance is on Westgate Road and we have no designated Theatre parking. However, providing you are within the guidance of Newcastle City Council you can park with a Blue Badge on Westgate Road (max stay 3 hours).

Please ensure you check Newcastle Council guidance before travelling

What is the hearing loop availability?

We don’t currently have a functional hearing loop system in the venue and are working on sourcing the funds for a replacement.

How do I find out about relaxed performances/BSL interpreted performances?

All relaxed/interpreted/captioned performances are decided on by the production and will be highlighted on the individual event pages. For more information or additional enquiries, please contact us directly.

I have a question regarding accessibility not covered here.

We want everyone to feel welcome and have an enjoyable and comfortable experience at the Tyne Theatre & Opera House. Please get in touch with us if you have any questions or concerns regarding your visit so that we can do our best to help.